♲ sustainable ~ affordable ~ second hand ♡

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Returns Policy


I'm passionate about providing a first-class second-hand shopping experience.

I also understand that returning products you bought online can be a hassle, so I've done my best to make it super simple for you.

If you want to return a product for any reason, that's cool. We do accept almost all returns - just read the terms below.


TERMS        
  • All returns must be submitted within 14 days of receiving your order.
  • Products must be in the same condition that you received them.
  • We do not accept returns on swimwear and intimate products.
  • If your return is accepted, you will receive a full refund less AUD 5. This is to cover the original postage cost (includes orders that received free shipping).
  • You will be responsible for the cost of returning your products. We suggest using a trackable service to ensure your return arrives safely.
STEPS        
  1. Make sure your products meet the conditions stated in our terms.
  2. Fill in the order return form and let us know which items you wish to return.
  3. We will email you further instructions on shipping us your products.
  4. Upon arrival, I will inspect all products to ensure they meet the requirements stated in our terms.
  5. If accepted, the total amount paid (less AUD 5) will be refunded to you through the original method of payment.

* Remember to inspect and try on your products as soon as you receive them to make sure you don't miss our 14-day returns window.


 

If you have any questions or feedback, please contact me at - support@cypressandfox.com