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Returns Policy

We are committed to ensuring your shopping experience with us is fun and easy.

We know returning products can be a hassle, so we do our best to make it super simple!

If you want to return a product for any reason, we are more then happy to accept almost all returns - just read the terms below.



TERMS        
  • All returns must be submitted within 14 days of receiving your order.
  • Products must be in the same condition that you received them.
  • If your return is accepted, you will receive a full refund less AUD $5. This is to cover the original postage cost (including orders that received free shipping).
  • To view our shipping rates, please see our shipping policy.
  • You will be responsible for the cost of returning your products. We suggest using a trackable service to ensure your return arrives safely.
STEPS        
  1. Make sure your products meet the conditions stated in our terms.
  2. Fill in the order return form and let us know which items you wish to return.
  3. We will email you further instructions on shipping us your products.
  4. Once we receive your return, we will inspect all products to ensure they meet the requirements stated in our terms.
  5. If accepted, the total amount paid (less AUD $5) will be refunded to you through the original method of payment.

* Remember to check your products as soon as you receive them to ensure you are satisfied and you don't miss our 14-day returns window.


 

If you have any questions or feedback, please contact us at - support@cypressandfox.com