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Shop FAQ's

We have over 7 years of experience selling recycled fashion online to thousands of happy customers.

Customer satisfaction is extremely important to us. If for any reason you are not happy with your purchase, you may always return it within 14 days.

To learn more about Cypress and Fox and our story, click here.

We understand that your privacy is important and we work hard to make sure your details are secure.

To learn more about our Privacy Policy, click here.

We are consistently receiving new stock and we will be listing new products regularly.

All our products are one off's so be quick! Check in with us weekly to see our new styles.

If you want to have first picks on our new products, become a member and we'll let you know as soon as our products go live!

All of our products are unique, we only carry one of each item. The size stated in the product description is the only size we have in stock.

We strive to provide accurate product descriptions and close up photos of any imperfections on all our products.

As some of our products are second hand or even vintage, it is expected that there may be some signs of wear. While we do our very best to display every tiny fault, it is possible that occasionally we might miss some minor details.

To learn more about our product guarantee, click here.

Yes our site is priced in AUD by default. You can change the currency in the top right of every page.

Yes our prices include GST and taxes for all orders within Australia.

For international orders, your country's customs service may have extra taxes and duties once the parcel reaches its destination port. These charges must be paid by the recipient. We do not reimburse any of these charges.

We accept credit cards (including Visa, Master Card, American Express) and PayPal.

All successful transactions will receive a confirmation email after the order is completed. Make sure to check your junk or spam folders just in case.

To view our shipping policy, click here.

Your delivery address can be changed as long as your order has not been shipped.

To change your delivery address, you can contact us directly at: support@cypressandfox.com

Parcels will be left at unattended at your delivery address, unless the driver feels it is unsafe. In this case they will leave you a note for you to collect the parcel from your local post office.

Yes, all of our products are eligible for return. To view our returns policy, click here.

Unfortunately we do not exchange products at this time, however you may send your product back for a refund.

If you have any questions that haven't been answered or feedback, please contact us directly at: support@cypressandfox.com